As a result of my research on 3rd party billing and for being an outspoken consumer advocate against phone cramming, I’m convinced that a lot of cramming that occurs is an organized crime effort and activity. I’ve reached this conclusion as I have delved further in our research on cramming, and found that significant incidents of cramming in the U.S. are actually proven to be financed and run by organized crime (the mob) as described by mobsters charged in cramming scam. My research also underscores the fact that there are millions, even as much as up to a billion dollars at stake each year for perpetrators of cramming and the small amounts involved in individual cramming cases add up to a lucrative moneymaking operation.
What follows is the real story of what goes on behind those cramming charges on your telephone bill from a telecommunications audit perspective and what you can do about it.
First, what is cramming? Cramming is the unauthorized implementation of 3rd party charges on your local telephone bill. Why does it exist and how does it work? The telecommunications act of 1996 opened the door to allow 3rd party bilkers to incur charges on business and consumer’s phone bills. Crammers took advantage of this billing process and loopholes in the telecom act and developed ingenious methods of incurring bogus charges on your phone bill that make them millions for basically doing nothing.
This is how the moneymaking scam works. The third party biller dreams up a service that is somehow technology or telecom related and registers that function as a real business entity. For example, when examining phone bills in a large company, you might not think twice about seeing charges for something like “internet media services.” Moreover, you might be thinking, “perhaps my I.T. department or my marketing department has some special tech media service they use and If I cancel the service, it might have an adverse affect on the company.” Perhaps you’ll second guess yourself again when you see more billing examples under other services such as, “internet 1st carrier services, directory dial assistance services, marketing mail services, tax subsidy program,” and many more. I’ve been a professional telecommunication auditor for nearly 30 years, yet I still sometimes have to scratch my head and think twice about canceling these services for clients, the cramming services look that authentic. And that is exactly what the crammers play on…our fear of the unknown and that canceling their bogus services will disrupt your business operations.
In my telecommunication auditing experience, 99 out of 100 phone customers (thousands) with cramming on their telephone bills simply ignore the charges continue to pay the amount every month for years. Many of the charges are cleverly designed to look deceptively legitimate and charges normally range from $1.99 per month to often as high as over $100 per month. However, its those small cramming charges that often go unnoticed or are an expense that telecom bill payers simply ignore as not being significant enough or worth their time to fully investigate or eliminate. Also, who even wants to speak or interact with these scam artists?
Recently, we audited one of the big five U.S. wireline phone companies and came up with over $2,000 per month in savings from eliminating their nationwide cramming charges. They were stunned to see that we saved them $24,000 per year in recurring savings and almost that much in crammer refunds at their service locations across the U.S.
Like some criminals, crammers can be ingenious in administering their scams. I’ve even seen them go so far as to dial up customer’s voice mail systems, determine the actual type of voice mail system used at a particular business from analyzing the specific options or voice mail system greetings. They then bill the end user for using voice mail services on that specific type of voice mail system. For example, we’ve seen charges like “Nortel voice systems,” or “Avaya messaging services” on local client telephone bills that were completely bogus but looked very legitimate because those clients actually used Nortel or Avaya phone systems at their place of business. When I first saw the itemized charges on the telephone bill, I thought to myself, “this customer has a Nortel, so these must be legit charges by the phone company.” Upon further investigation, I was wrong, it was in fact a clever cramming scam.
The crammers use 3rd party billing services to facilitate their charges to customers. These 3rd party billers may show up on your telephone bill as “Enhanced Billing Services Inc (ESBI),” “ILD services” or “Americatel.” These companies bill on behalf of the crammers. I had one telecom auditor tell me that if you simply eliminate or block ESBI from billing on your phone services via the phone company, this will eliminate 99% of your cramming problems going forward. That is a good point. When you see these billers on your phone bill, look closely, this is your red flag to investigate further. Keep in mind that these are the 3rd party billers (aggregators/middlemen) who facilitate or pass-on the charges to you, they are not the actual crammers but they know full well what is occurring. And remember, the person answering the phone is just a hired call answerer, although they know fully well what the game is, go easy on them, you’ll get better results. Use your knowledge and tact to win the battle, not your temper.
So how can you handle crammers and effectively get refunds and get through all of the roadblocks the crammers will throw at you as you try to obtain justice? Look carefully at your phone bill, particularly the last few pages of your local telephone bill. Find the toll free number on the bill for those charges that you cannot verify and contact the 3rd party biller who bills on behalf of the phone crammer. Ask them for the number to the particular crammer they are billing on behalf of, you have a right to this information. Then call the crammer. Keep in mind that they’ll often tell you that someone at your company signed up for their service. They will likely even provide an employee name of someone at your company, often your company’s receptionist if that is who answers the majority of your incoming calls. They are betting you won’t want to confront this person at your company to legitimize the transaction or verification. This is another ploy to further legitimize their services, another roadblock to your getting to the truth. State emphatically that absolutely no one at your company is authorized to make telecom billing decisions except for you. Next roadblock, they’ll often reply that they have a recording or some kind of written record that someone at your company actually ordered their telecom services. This is often just a voice verification servic and what was done is a call was placed to someone at your company in the past just do some kind of phone number verification. That is all the FCC requires to allow them to legally get away with billing you!
Recently, on inquiry, I demanded that a crammer play this actual recording for me, and they did! Usually they’ll explain that it will take a few weeks to retrieve from archives, or they’ll make an excuse as to why they cannot provide it. They’ll hope you’ll just go away. So when they actually offered to let me listen to the tape, I took them up on it. This particular recording consisted of a fast talking sales person (crammer) asking a company temporary employee (receptionist) to verify a phone number at the business for a directory assistance listing. When I listened to the static filled recording, it was very difficult to hear and understand at low volume, but it consisted of the crammer explaining that he was routinely verifying the customer’s business name and phone number for a business media listing. The crammer also asked for the unsuspecting receptionist’s name for their verification. It was a hurried conversation, (about 10 seconds long) and you could hear multiple phone lines ringing in the background of the recording and the receptionist seemed overwhelmed with calls (another ploy to get quick accommodation). Nevertheless, that simple “verification” was all they needed for their 3rd party bill back to the unsuspecting business customer. After listening to the recording, I emphatically explained to the crammer that this receptionist was not authorized to make any purchasing decisions, the conversation did not offer an actual sale or procurement of a real service and threatened to write a long case complaint letter to the FCC and FTC. The crammer immediately backed down and then offered a complete refund and cessation of billing on the bogus services. And yes, legally, that recording provides the groundwork for the crammer to implement the charge on the phone bill, but as we know, its a telecom scam to get your money.
Another ploy the crammer will use is that he or she will then try to throw you a bone, and offer you a few months telecom refund, hoping you’ll go away. Don’t fall for it, insist upon the full 100% refund of all back charges because they are illegally billed. If you are by chance turned down, first ask the crammer where to formally write them a complaint letter and give them the opportunity to take action. If they do not, send a well documented letter, providing your information on the who, what when where how information on cramming case to the FTC and FCC. Ensure that you advise the crammer that you intend to file the complaint. See this site: Federal Communications Commission see: Federal Communications Commission. And this one: Federal Trade Commission: Federal Trade Commission. Protect your rights as a consumer, and, again, remember, for every refund the crammers give back, there are 100 more suckers out there who just give up and pay the charges. Meanwhile, the purveyors of these unethical cramming businesses are living the high life on your company’s buck. They are multi-millionaires, relaxing on their yachts and living in their mansions raking in the recurring cash from millions of unsuspecting telecom customers like you and I. However, there is some justice for these bums and they are starting to be held accountable more often.
You can threaten to complain to the PUC and FCC, however, the most effective agency for crammers is the FTC. Most often, the mere mention of the FTC allows refund credits to flow to you from the crammers. If you are in doubt about a charge, get a professional telecom audit from BottaBoom.
A lot of times you can do a internet search on the FTC website, or Google FTC complaints
against a particular company you see on your bill and get a lot of pertinent information
including the owners named in the complaint. Once you have that and you
mention names, history, and detail to the crammer’s customer service rep on the
other end, they know you’re just not some customer that they can give a
standard line to. Usually they go and consult with their supervisor for a little bit
and come back and issue the credit. Moreover, although I’ve never done so, I am told that writing a formal letter and sending it registered mail with receipt required is also effective.
And here is a sample list below of some telephone billers and their contact numbers to look out for and remember, these are just a few of the many hundreds of companies that use third party billers out there to get onto your phone bill:
Enhanced Services Billing Inc. (ESBI)
800-460-0078 (a third party billing enabler, they place the charge on your phone bill on behalf of the actual service who pays them to bill you).
ILD Teleservices 1-800-433-4518 (a third party billing enabler, they place the charge on the phone bill on behalf of the service who pays them to bill you).
ZPDI billing 1-888-505-0734 (a third party billing enabler, they place the charge on the phone bill on behalf of the service who pays them to bill you).
Business enhancement SSVSCS, LLC-866-518-0928+
AMERIBIZZ.COM, LLC-Webhosting MTH FEE-Also known as discount business services-1-866-820-8166.
Email Discount Network, LLC 800-730-8199 Email Discounts, LLC
Empire Marketing-800-433-4518
Enhanced Voicemail-800-736-7500
NtwkComm Intl Corp (Network Communications International Corp) also through ZPDI billing call 1-888-505-0734
Generation Telecom (ILD)-800-637-4009
Members Edge-877-448-3232
MYI Products Imail-800-286-4455
New Link Network-800-433-4951
Norstar Marketing-800-773-9912
OAN Services Inc-800-441-9678
Odyssey Comm Svcs-877-293-8573
Optimum Voicemail-800-339-6340
Orbit Telecom-800-263-0206
Privasafe LLC-800-798-9213
Ridley Telephone Company-800-876-3511
Traveller Info Svcs-U.S. Connect-800-998-3270
Digital Mail LLC
United Comm Link, LLC-800-406-2771
United Voice Message-800-775-4589
YPD Yellow Direct-800-340-2222
OSP Communications, LLC-866-460 0837
American Evoice, LTD-1-866-576-1875
The Billing Resource – 888-296-8079 (bills for Tericom Networks – web services, online directory listing, etc.)
Please help our readers by adding your 3rd party biller information on this blog so we can alert others and add it to our list.
There are some great web resources on phone bill cramming that can help you in your fight against cramming. The more educated you are, the more effective you’ll be in the fight against cramming. The links are as follows:
http://www.infoworld.com/article/07/08/15/Web-designers-settle-phone-cramming-complaint_1.html
http://www.msnbc.msn.com/id/3078500/
http://www.ftc.gov/opa/2007/10/nationwide.shtm
http://www.aarp.org/money/scams-fraud/info-03-2010/stop-getting-crammed.html
See the article in Network World re: Integretel, OAN and other 3rd Party Billing companies. http://www.networkworld.com/community/node/25700 Finally, justice is served, at least for these crammers.
I strongly believe that educating and sharing my experiences with the public and my fellow telecom audit peers on this telecom audit blog will help put an end to this multi-million dollar scam against my fellow business owners. Good luck in your cost cutting efforts and keep up the good fight against phone bill crammers and slammers.
This is an open telecommunications audit blog, please share your stories and questions! We seem to have become a leading authority on telecom bill cramming, keep the comments coming…Thank you.
Click here to visit the telecommunications audit leader and get some help with stopping with bogus billing and get refunds from cramming and other mistakes and fraud on your company phone bill: http://www.bottaboom.com/contact-us/
Tags: Telecom Audit, telecommunications audit
March 28th, 2010 at 9:41 pm
I would like to thank you for posting this. I am the victim of such cramming. I called the company and demanded 100% of all charges billed to my phone bill and asked for the name of the cramming company the name of the company that crammed me is Orbittelecom…on my phone bill the charges were listed as VMAILMTHFE and had an 888-458-3724 number for billing inquires…when I stated all of this verbatum as in this article the operator made no hesitation to authorize credit and I also got a conf # and she stated they would send one via email also within 24 to 48 hours…she also stated that it would take up to 2 billing cycles for the credit to show up. I want to be sure I did all that I could to not only get credit but to stop this fraud in the future.
Thank you again for your help,
Sherri
April 21st, 2010 at 11:04 pm
We are glad we could be of assistance to you with your telephone cramming issue Sherri and thanks for visiting our website and telecommunications blog. I think it is great that you shared your story with our other readers so they can be on the look out for these orbit telecom scammers. If you take the correct approach with the scammers as you did, you will get results 95% of the time, and the other 5% of the time, if one complains to the correct authorities, you’ll most often get your money back. By now you should have received your refund, enjoy…
Mark Evans, Principal, BottaBoom Consulting LLC.
July 15th, 2010 at 6:20 pm
Rask Network tried to charge me for faxing from my email account. OSP Communications was on my bill for four months for digital voicemail. What a joke! I requested the IP addresses supposedly used to sign me up and said I was calling the police. Got refunds easily.
July 29th, 2010 at 12:27 pm
I had this happen to me this past month. I didn’t realize it until I had just put a payment thru online to my AT&T phone bill account. The charge on my phone bill was shown as “Transaction Clearing #” which made absolutely no sense. There was a phone number there and the person I talked to said that my husband must have signed up for an email fax service thru them. I knew it wasn’t true and told her to get this off of my account. She said she would, but that the next months was already on my next phone bill – that I should pay the charges and within a “few months” I’d get a refund. —-I called AT&T and they said they have no control over other places that add charges to our phone bill! I told them I would be deducting this months and next months charges from this place from my next phone bill. The rep told me that “oh but you’ll be sent to a collection agency then.” I told her this was outrageous – that AT&T would send us to collections because they allowed a company to add illegal charges to my phone bill? I told her “collect away. In fact, why don’t you send your collection guy to my house to discuss it face-to-face with my former Special Forces husband?” Suddenly she could put a block on my phone bill to prevent this from happening again and was giving me a credit. Then she noticed I was paying too much on my bill in general and lowered my bill! — the internet has unfortunately created a whole new set of con artists and thieves.
August 25th, 2010 at 7:57 am
Premium voice mail scammed me out of $200 over 15 months, I argued with them til I was blue in the face last night and made no progress, this morning I called with 6 magic letters and they refunded it all within 5 minutes … FTC, FCC … Thanks.
August 25th, 2010 at 3:59 pm
Glad that you were able to get a telecom refund that you are so entitled to because of these thieves. Premium voice mail is a common third party biller. There is also a company called premium services that is cramming cell phone users. Keep fighting the crammers! JME
October 18th, 2010 at 3:55 pm
I just found one of these on my AT&T bill a couple of days ago. Thankfully I actually read my whole bill so this should be the first and (hopefully) the last. Look out for charges from Digital Mail, LLC as well. I called to dispute the charge and they said it was for services on an online gaming or gambling site. I have switched to a fiber optic related service for my phone line which should render this type of robbery obsolete as they haven’t found a way to tap into this technology as of yet.
October 21st, 2010 at 4:14 pm
Thanks for sharing this with our readers. I hope that you received a full refund for the cramming incident. I will post Digital Mail LLC
as a problem 3rd party biller for people searching for a list of crammers.
November 18th, 2010 at 12:25 pm
Helpful information here – thank you. I am in the middle of trying to obtain refunds on a business account which has been 3rd party billed for 18 months. Original company was The Billing Resource on behalf of Tericom Networks, then they changed to Payment One Corp, and as of Jan 2010 from Tericom to Unique Web Listings.com LLC. No satisfaction from anyone yet, but I am waiting on a call back from a supervisor at Tericom. I also listened to a recording – which was a blatant creation of fiction as it was not the boss’s voice OR correct birth date for verification. All the guy said was “yup”. And NO ONE had a phone number or contact name for the company originating the charges – they were all supposedly innocent customer service people who process payments or do cust. svc. for HUNDREDS of businesses. I am drafting formal complaint letters for every organization I can think of – adding the FTC based on this article!
November 19th, 2010 at 4:02 pm
Today, I had a Chat conversation with Verizon about charges from “Rask Network LLC or “Rask NetworkMthly Fee” or “Transaction Clearing”. Originally, they said I would have to contact the 3rd party provider. When I told them this was a phone billing scam after reading this site, they immiediately did the request for me. The person from Verizon on the Chat took care of the credit and my other billing issues that we had. Also note, they use this phone number 1-866-421-4816, in case you have to call.
Stephen
November 19th, 2010 at 11:18 pm
Thank you for sharing this with us and good work Stephen. It is good to see that you are empowered and that we as consumers are making progress against Rask Network LLC. We get a lot of inquiries about Rask Network’s unauthorized 3rd party billing, about 10-20 hits per day on this telecom consumer advocate website. Less than 1% of all victims make a complaint or pursue these leaches, welcome to the club. Ever thought about becoming a telecom auditor? This is what we do all day, recover cramming refunds and find billing errors on business telecom invoices.
November 19th, 2010 at 11:22 pm
Katherine, thank you for sharing your cramming victim story with our readers. Stay on them for the full refunds. Once you file a simple complaint online with the FCC and FTC against these grease balls, Tericom aka Unique Web Listings.com LLC. will be forced to address your complaint and case and follow-up with you and the FTC and FCC. Please let us know how it turns out if you can. Nice work!
M.E.
December 6th, 2010 at 3:08 pm
12/6/2010 Just called the 866 number included on my Verizon bill and had two months of unwanted and unauthorized Rask Network LLC services credited. Poor woman what a nasty job she has.
December 29th, 2010 at 7:49 pm
I just got hit by Digital Mail LLC. A $14.95 charge from them appeared on my Verizon home phone bill. I did not approve this charge. I am not even sure what it was for. I quickly called verizon and they agreed to remove it. I also had them place a “3rd Party Block” on my account so it will not happen again – I hope.
January 4th, 2011 at 5:08 pm
After being really angry then composing myself , I did exactly what the information above said to do and all charges were credited. It seemed like they expected the call. I also gave AT&T a piece of my mind.
January 11th, 2011 at 9:57 am
This is a scam, pure and simple! Just before tossing my recent Verizon bill, I fortunately noticed a charge by Rask Network. I called the 877 257 2455 # and was told I had signed up for computer fax service, which i had not. I told them to cancel, and I was supposedly issued a credit. Since they said I signed up in November, I checked that bill and found it there as well. i called back and again they agreed to issue a credit to my verizon bill. We’ll see.
Verizon should not permit 3rd party billing without first checking with their customer to see if it is legit. In fact, this type of billing should be prohibited by regulations.
February 19th, 2011 at 2:21 pm
Rask is a scam, plan and simple.
How do we allow these types of business to operate.
March 8th, 2011 at 7:49 pm
Crammers strike again, they are now using the name: National Email Plus LLC. The same 14.95 charge. The phone line was a bit hinky you had to press “1″ on two of the same prompts after the line clicked over, obviously changing connections. They never identified themselves and tried to convince me that I had indeed sign up on a website that may no longer be in existence. Yeah, they messed with the wrong chick! My husband works for the phone company and I worked with Telecommunications with the State I reside. They assured me it would take 1-2 billing cycles to revert the charges and would cancel the subscription. I then called my provider and explained what happened. They reverted the charges back the company and blocked the company. I asked the person that spoke to if this is a common occurance and he said Yes! He said after blocking the company they will then finially “give up.”
March 16th, 2011 at 6:06 pm
can you still file a complaint even if they said they would credit you back? I just found 3 from Rask Network and 2 from ESBI.
March 18th, 2011 at 9:43 pm
Yes, you always have the right to file a complaint. The FCC and FTC are very interested in what you have to say.
March 22nd, 2011 at 8:44 pm
I just had a bill for our little church of $34.95 from ILDS-(-800-433-4518)– checking with others it is a cramming charge–a fast talking person who was hard to understand, maybe an accent? offered to “Update”the information free–and when someone said Ok– here comes the bill–Yes they got a name–but I called Verizon, they took the charge off, ( Said not to pay it)_blocked any future third party billing as well as collect calls–I will call ILDS and tell them and Verizon advises that they will take the charge off–and then I will call the FCC and the FTC to see what if anything can be done about this scam. Maybe we need to get the law changed to eliminate third party bills–
May 27th, 2011 at 10:22 am
Your phone company should work with you to remove all charges retroactive to your states statute of limitations. If you not complain to the FTC and your local utilities commission. California’s Statute of limitations is 3 years.
The Billing Resource and Payment one are the same company and are located at
Registrant:
The Billing Resource
5883 Rue Ferrari
San Jose, California 95138
United States
Their “webmaster is Thomas Sanders”
Registrant:
Sanders Ventures
4091 Myra
Cypress, California 90630
United States
Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
Domain Name: SANDERSVENTURES.COM
Administrative Contact:
Sanders, Thomas sqlsaint@hotmail.com
Sanders Ventures
4091 Myra
Cypress, California 90630
United States
+1.7149157371
October 23rd, 2011 at 3:25 pm
What is the Texas statute of limitations for getting a refund of cramming charges? I am having great difficulty with ILD Teleservices Inc and EZ Webmasters.net who have charged us since May 2008. So far I have only received 5 months of credit. They tell me they can’t go back that far. I say baloney.
October 25th, 2011 at 10:38 pm
first and foremost; one must understand the value of the federal Communications act of 1934, which sets the statute of limitations at 36 months for back telecom refunds from the carriers. Also, every state has defining retro-active recovery points which must also be considered. When considering refunds, you should also be aware of date of occurrence and date of discovery rules for each state. The carrier may argue a particular state regulatory agencies’ position of date of discovery on a refund, which would only mandate that the carrier back date a refund to the date that you discovered it, not when the refund actually started. This discovery ruling could dramatically reduce your refund so it is important and one that the carrier might try to use so be aware of it.
one of the most effective ways to file a consumer complaint and gain action against the carriers is to file a complaint with the Federal Communications Commission (FCC). There are three ways to file; an informal complaint, a formal complaint, and declaratory rulings.
I would recommend that you tell ILD you will file an informal complaint with the FCC as they illegally crammed you and you require a full refund. Please let me know how it turns out. Telecom Audit Guru
October 25th, 2011 at 10:40 pm
first and foremost; one must understand the value of the Communications act of 1934, which sets the statute of limitations at 36 months for back telecom refunds from the carriers. Also, every state has defining retro-active recovery points which must also be considered. When considering refunds, you should also be aware of date of occurrence and date of discovery rules for each state. The carrier may argue a particular state regulatory agencies’ position of date of discovery on a refund, which would only mandate that the carrier back date a refund to the date that you discovered it, not when the refund actually started. This discovery ruling could dramatically reduce your refund so it is important and one that the carrier might try to use so be aware of it.
Recommend that you file a consumer complaint and gain action against the carriers is to quickly file a complaint with the Federal Communications Commission (FCC). See FCC.org. search informal complaint.
November 8th, 2011 at 4:42 pm
I spoke again with both ILD Teleservices and EZ Webmasters.net demanding a full refund of the 42 months of unauthorized charges they had put on our local phone bill. They refuse to give me any more than 5 months of credit. I said I would file a complaint with FCC (which I have). Neither company seemed to be bothered by this action.
November 18th, 2011 at 6:24 pm
Well here it goes folks. The company that is cramming your phone bill repesents 500 business (phony companies). So, if you get them to cancel and credit your phone bill for one company, they then change the business name and amount and added it to your next phone bill. I’m dealing with 5 stores, 1 warehouse and a home that they have added phony charges to. I canceled my home phone yesterday, since I was told by Verizon that there is not a thing they can do to stop it. I spoke to one of their reps. that is out raged that this happening. She told me that people have read letters to her from the FCC, that state that the FCC can not do anyting about it either. Like having a credit card that you need, and can not cancel that thiefs are charging on it. Who has the answer? I need to have phones in the stores, I can not turn them off.
November 20th, 2011 at 1:15 pm
Linda, the company representing the 500 companies you cite is a billing middle man type clearinghouse. Ask the biller for the actual third party crammer’s toll free number and contact them. If the crammers refuse to reimburse you the full amount from their scam, I recommend filing an informal complaint online with the FCC website, also mention that your carrier refuses to block the clearing houses for these illegal bilkers. Also file a complaint with the Federal Trade commission website and the Attorney General in your state. Filing only takes a few minutes for each case online. Please read the article carefully herein http://www.bottaboom.com/fight-phone-bill-cramming/. Also, consider hiring a reputable and competent telecom audit company like BottaBoom to fix the telecom billing problem and get full refunds. You should be able to succeed with fighting this billing issue.
November 20th, 2011 at 1:16 pm
Linda, the company representing the 500 companies you cite is a billing middle man type clearinghouse. Ask the biller for the actual third party crammer’s toll free number and contact them. If the crammers refuse to reimburse you the full amount from their scam, I recommend filing an informal complaint online with the FCC website, also mention that your carrier refuses to block the clearing houses for these illegal bilkers. Also file a complaint with the Federal Trade commission website and the Attorney General in your state. Filing only takes a few minutes for each case online. Please read the article carefully herein http://www.bottaboom.com/fight-phone-bill-cramming/. Also, consider hiring a reputable and competent telecom audit company like BottaBoom to fix the telecom billing problem and get full refunds. You should be able to succeed with fighting this billing issue.
September 8th, 2012 at 12:11 am
Hello. I use to work for a 3rd party company that did the verbal contracts for these scammers this is why I choose to be annomyous. Everyday I felt horrible and durring these calls I would anunciate the words that would let the people know this was a scam. They target Senior Citizens and small businesses. Some of the companies were CNBI “Communications Network Billing Inc.” and NSBI “Network Services Billing Inc.” PLEASE TELL EVERYONE!!!!
Thank You