Telecom Audit News & Resources

One of the greatest areas of cost savings for telecom audit company clients is the phone line inventory, which often results in the largest payback for the project. I.T. managers are often shocked to find that they’ve been paying for unused phone lines for years.

Sen. Jay Rockefeller, D-West Virginia, said a one-year study by the Commerce, Science and Transportation Committee shows about $2 billion a year in “mystery fees” show up on the landline phone bills of Americans, a problem known as cramming.

The Federal Communications Commission (FCC) today proposed a total of $11.7 million in penalties against four companies that appear to have unlawfully billed tens of thousands of consumers for unauthorized charges – a practice known as “cramming.”

I don’t know about you, but I’m not ready to throw all of my windows XP machines in the trash [...]

The Los Angeles city cell phone bill audit was conducted internally. What would the results have been had the audit been conducted by a professional telecom auditor?

Protecting American consumers is one of my top priorities,” Chairman Rockefeller said. “My Committee will continue to investigate businesses that engage in unscrupulous practices that harm hardworking Americans and we will not stop until consumers are no longer subjected to them.”

Contract reconciliation-contracts continue to auto-renew at higher rates, telecom carriers continue to make mistakes by entering incorrect contract rates into telecom billing systems and we keep getting huge refunds for telecommunications audit clients. We estimate this issue to result in billions of dollars in lost expense to American business in 2011, as was the case in previous years.

More than 1,400 of the department’s 5,000 phones were not used by employees, yet were activated and incurred $330,000 in service charges. One worker racked up $2,000 in personal international calls.

If you give your staff company-paid cell phones for business use, your employees no longer need to maintain records of their business and personal usage.

Having an effective escalation technique is often the key to the golden kingdom, that is; the ability to get great refunds and savings from the telecom companies.