A recent audit in New York State showed that the County of Nassau employed more phone lines than employees. This is an all too common occurrence not just for government entities but also for businesses across the United States.
Some common themes that were found in the official telecommunications audit report were that phone line inventories were insufficient, the organization lacked formal control over approval of telecom invoices each month due to staff reductions and lack of efficient telecom management. According to their Comptroller, George Maragos, “”There must be greater oversight and control of the Verizon telephone billing. The I.T. Department will need to double its efforts to bring telephone service under control and save millions for the taxpayer.”
According to the telecom audit report, some of the individual departments were utilizing phone lines as follows:
The Planning Department with 136 lines for 37 employees;
The Department of Social Services with 1,558 lines for 968 employees;
The Treasurer’s Office with 75 lines for 38 employees.
The County of Nassau should be applauded for commissioning the audit and putting a stop to wasteful spending and attempting to get a handle on it. The $1.2 million in savings would be a great way to invest in better controls for the organization.
One of the greatest areas of cost savings for telecom audit company clients is the phone line inventory, which often results in the largest payback for the project. I.T. managers are often shocked to find that they’ve been paying for unused phone lines for years.
BottaBoom Consulting LLC has been in the telecommunication auditing business since 2000, helping hundreds of companies with their telecommunications cost savings. If you would like a telecom audit for your organization, contact us here: Telecom Audit Contact
Tags: Telecom Audit, telecommunication auditing, telecommunications audit, telephone billing
