True War Stories From The Telecom Audit Front
- Phone bill review: I was looking at some AT&T equipment bills in 2006. At first I thought they were for routers or data equipment. There were about 30 of them belonging to a large local government client. I called AT&T and asked them what the charges were for and what kind of equipment was being leased. They explained that the monthly charges ($25 for each device) were for rotary dial phones at each of the client’s 30 locations. I asked the client when they stopped using their rotary dial telephones. Their reply, “around 1990!” Had they cancelled the phones in 1990, they would have saved $144,000 over those 16 years. We immediately cancelled the phone leases and AT&T also granted us a 6 month refund of $4,500.
- Unused cell phones: A large business customer had about 40 “ghost” cell phones out of a few thousand on their wireless account that showed no usage. They were assigned to long departed employees who turned them in, however, the client never de-activated them. Each phone was billing about $27 per phone per month. We cancelled the phones and saved the client $1,080 per month. We then negotiated a new cell phone contract with the same carrier, who included a year’s credit on the unused phones of $12,960.
- Phone fraud: During a recent telecom audit, we noticed unusual calls overseas to the Dominican Republic and the Philippines. We traced the call times to a company switchboard operator who was unknowingly transferring a hacker claiming to be a board member to extension 9-00 (the public operator who was able to facilitate the transfer of the hacker to the public operator). We shut down the outside transfer function from that extension and ended the scam which cost the client over $100,000 before we put a stop to it. Had we not intervened and investigated, the scam might still be going on today. We continue to provide telecom cost control services for this client.
- Get a free no risk telecommunications audit review for your business from BottaBoom today, contact the audit experts here: http://www.bottaboom.com/contact-us/
Tags: Telecom Audit, telecommunications audit
