Exactly what is telecom cost management and how can it help you with business cost savings and increased efficiency? Are you able to handle all of the complicated telecom billing and cost management for your enterprise?
First, true telecom expense management involves carefully overseeing all telecommunication services for all geographical areas of your business. Think of all of your business’ cellular phone bills, data circuit bills, telephone landline bills, pagers, VOIP technology, pbx technicians and telecom system maintenance, yellow pages bills, miscellaneous internet bills, cramming headaches, disaster recovery documentation and emergency preparedness across the enterprise. In today’s business climate, many companies are outsourcing all of these telecom billing responsibilities to an objective telecom cost management company like BottaBooms. Instead of having to call multiple vendors and talk the telecom talk or articulate all of your promotions and discounts for new telecom services that you order (otherwise they will not be granted), you simply call one point of contact, the telecom cost savings provider and its all taken care of. Also your telecom cost management company, being the central point of contact will know all of your discounts. For example, do you get free installation for your AT&T data circuits or other telecom services? The person ordering your telecom services should know this so they can tell the vendor when they place the order. More often than not, the telephone company does not know your contract as well as your Telecom cost management provider does. If you have company managers ordering telecom services at thier locations, in most cases, company line employees are not educated nor are they proficient in the complicated discipline of true telecom expense management or cost savings measures or your bundled savings benefits across your business enterprise. And remember, to be truly prepared for Telecom cost control, one must have conducted a thorough telephone bill audit, and the completion of a telecommunication audit is the natural starting point for a telecommunications cost management company like BottaBoom.
Just as with telephone bill audit services, there is a large and growing market niche in the U.S. for this type of telecommunications cost management support. Why? Because downsized companies no longer have the luxury of employing a telecommunications billing specialist whose sole job is to scour telecom bills and approve payments each month and document and correct phone billing errors across the corporate enterprise. Also, have you ever tried to audit your company wireless cell phone bill? Even if you are an expert in long distance and local telecom bill auditing, auditing wireless cell phone bills and managing blackberries and treos across multiple regions with multiple pricing and discounts. Lets face it, when you do your taxes you hire a tax professional, when you buy a house you hire a realtor, and when you need telecom expense management services, you hire a professional TEM company. Preferably a TEM company who also specializes in conducting a professional telecom audit for business clients.
Also, in many cases and as is the case with TEM companies like BottaBoom, help desk telecom ordering support and emergency response for client companies also must be provided to accommodate the needs to today’s clients. Many companies love the fact that A company like BottaBoom can competently and competitively place the telecommunication orders for them at any time, and provide legendary telecom service to their customers. Great service is something that most telecom companies cannot provide. We all know that the telecom local, cell phone and long distance companies have never been able to provide strong service as a general rule. If they did, there would be no such thing as telecom expense management or telecom audit service required. And to our shock and disbelief, we continue to find that there are a lot of companies out there that use the phone companies for their telecommunications expense management because they don’t have the expertise in house! Nothing could be worse than to do that! Nevertheless, sadly, as professional telecom auditors, we see it all the time and customers are simply ignored and given the highest prices by the telecoms, services don’t get cancelled, accounts simply continute to needlessly bill year after year.
What is the cost of TEM? My assertion is that the cost of telecom expense management should be included in the client’s net cost of telecom service in the year in which the telecom audit begins and continue that way for at least five years. That way, the client gets something of extremely high value for the same amount of money they paid before the telecom audit and telecom cost savings project was conducted and receive something of value that they could not afford previously. TEM is an added value proposition.
As an example, company X pays $1,000,000 per year for telecom services. That is their base rate guideline used to pay their total telecom expense, including that of retaining the Telecom Expense Management company for years 1-5, following the initial telecom audit project. Once the telecommunication audit is conducted, yearly expense is reduced by $250,000. The audit fee is paid and the client is ready to move on to TEM. So, they pay the TEM company fee of $1,000,000 per year to manage and pay for their telecom in years 1-5.
And there are numerous other ways to work out an arrangement for TEM services. But make sure your telecommunications expense managmgement provider can also show you cost savings on your current expense, to help you pay for their TEM services.
In summary, telecommunications expense management is a highly practical value added proposition for companies interested in cutting their long term telecom expense and adding ROI to their telecom financial outlays.
If you are interested in discussing Telecom expense management for your company, please contact BottaBoom Consulting LLC to see how they can make your business life much easier by allowing our firm to manage your telecom invoices, services and ordering systems.
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Tags: Telecom Audit
