Telecommunications Audit News Headlines:
Finally! U.S. Senators take aim on early termination fees on cell phone contracts: This is encouraging news out of Washington, our public servants are finally mobilizing in an attempt to help consumers with early termination rights and gain more control over their cell phone telecom costs. This effort to fix the early termination fee process has been in the works now for a few years; lets hope that the senate enacts some good legislation that ends this ripoff practice of tricking and locking in consumers unfairly into years of financial commitment to their cell phone carriers. Also, we need to put an end to carriers charging huge premiums to get out of those cell phone contracts imposed by the major wireless carriers. The article discusses some really good alternatives, like pro-rating costs on remaining months of contracts. Currently there are few rules in place to protect wireless customers. The wireless telecom carriers clearly have the upper hand right now, a lot of them are squelching consumers rights to roam to other carriers, particularly when their customer service stinks. I predict if this legislation is passed, there will be a mass exodus of customers from unscrupulous wireless carriers who have greedily locked them in for years. Minnesota Senator Amy Klobuchar and four other senators are sponsoring the bill, you can read more here: http://klobuchar.senate.gov/newsreleases_detail.cfm?id=320406&
Miami Florida: Del Monte Company pays 10 mil penalty to #TEM firm for stiffing them on fees owed on project: Wow, can you imagine a large, reputable company trying to stiff you on your fees after you saved them millions of dollars? Ultimately, it appears that justice was served in this case. I think you will find this article very interesting reading, especially if you are a telecommunications expense management consultant:
http://www.freshplaza.com/news_detail.asp?id=54973
Consumer Reports-U.S. Cell phone service providers lacking-In 2010, I see more demand for wireless expense experts and TEM. Most clients need a cell phone bill audit now more than ever and this article just reaffirms what we are finding, cell phone service providers, like many land line providers, jsut aren’t cutting it in the area of operational support: http://www.macrumors.com/iphone/2009/12/01/consumer-reports-finds-u-s-cell-phone-service-providers-lacking/
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Tags: Telecom Audit, telecommunications audit, telephone bill audit